E-Trail eBike 2020

A flat rate of $19.99 shipping per bike is currently available to most Australian mainland (including Tasmania). For orders placed only containing parts and accessories, the delivery cost will be $9.99. For postcodes ineligible for the $19.99 flat rate, Reid Cycles offers subsidised rates to help make shipping more affordable to remote and harder to access areas. Click here for more information on subsidised rates and transit times. 

How do we know a bike is available for pre-order?
It's easy! Instead of seeing an 'Add to Cart' button on the product page, the button will read as 'Pre-Order'. It will also have text below the button with the estimated day of arrival at our Melbourne warehouse.

Is the estimated warehouse arrival date accurate?
After considering off all shipment processes and facts, we arrive at an estimated date. However, on occasion there may be factors outside of our control, which can cause subsequent delays - in which case, we will notify you accordingly.

What happens once my bike arrives at the warehouse?
Once it arrives, our warehouse team prepare your order and get this ready to send off with our delivery partners. This process generally takes 1-3 working days. Please allow 7-10 days to receive your order. 

Collection from one of our stores is always free! When collected in-store, your bike comes fully assembled by an experienced Reid Cycles mechanic, adjusted, and ready to go. Once your bike is ready for collection, our store team will be in contact with you. Please allow 1-7 working days (allow extra time for Perth store) after purchase to receive communication that your bike is ready to be picked up. For more information, please click here.

Remember that bikes are shipped boxed, and 85% are assembled. The final assembly required includes the installation of the handlebars, front wheel, pedals, and saddle, adjusting the brakes, and tuning the gears. We recommend that the assembly is done by a qualified bike mechanic or another suitably qualified person. Damage caused by an incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty. Please see our 'How to guides ' for assembly instructions if you do choose to assemble a bike yourself.

A Lifetime Warranty on every Reid frame we sell (excluding our carbon fibre range)

A Lifetime Warranty on all rigid forks (excluding our carbon fibre range)

A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components, and Mavic wheelsets

A 2-year Warranty on all other non-consumable components

For our eScooters, we offer a 1-year Warranty on any manufacturing issues/faults

For eBike components - 1 year or 5000kms (whichever comes first). Commercial use is excluded from this warranty.

For more information on Warranty click here.

Our policy lasts 30 days (unless you have a warranty claim, please see our warranty info for more details). If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information on our Returns Policy please click here. 

When should I get my bike serviced? 

As a general rule of thumb, Reid recommends you get your new bike serviced after 6 weeks of riding for adjustments as parts bed in. Following this, it makes sense to at least get a service Pre-Summer and Pre-Winter.

How do I receive my two free services? 

Reid Cycles offers all of our new bike customers two free workshop services within the first 12 months of ownership. These free services are for the original owner of the bike only. Redeem these services at your local Reid Store.

What is included in my free services? 

Brake adjustment, Gear adjustment (front and rear), Lubricate chain, Tyres inflated to recommended PSI, Brake pad adjustment, Check and tighten bolts, Headset check and adjust, & Suggested maintenance report. 

Which Reid stores offer workshop servicing?

All of our stores have a workshop to help with all your bike needs. Just make sure you contact the store in advance to book in.

For more information on Bike Servicing click here.