- When do I need to order my bike to get it delivered before Christmas ?
The best answer is to order as soon as possible.
Given the uncertainities and heavy volumes of deliveries with Australia Post and other courier services, we recommend ordering your chosen bike now for the best chance of Pre-Christmas delivery. If the bike is in stock, we will process your order and dispatch your bike within 24 hours however once the parcel leaves our hands we can't guarantee what happens with the carrier.
Our stores are open everyday until Christmas, so if a bike is in stock you can visit the store and purchase an assembled bike anytime.
- What if I am ordering Click & Collect ?
I ordered on or after 7/12/20
Click & Collect is available from all our stores around Australia. We will always do what we can, but it is now too close to Christmas for us to promise pre-Christmas collection if you choose this ordering method.
If you want a bike before Christmas, choose Home Delivery or Visit our stores to get on a built bike.
I ordered on or before 6/12/20
If you ordered a bike for Click & Collect that was in stock before this date, you will have recieved confirmation that your bike will be built and ready for collection before Christmas
We will confirm via email when your bike is ready to collect.
If you are a Melbourne Click & Collect customer: please refer to your collection email for details of your pick up point. If you have any questions please contact Customer Service on firstname.lastname@example.org
- When will my order arrive?
If you have ordered before the delivery dates above, your order should arrive before Christmas and within our usual delivery times. Find out more information about shipping and delivery here.
- VIC: 3-6 business days
- NSW: 4-7 business days
- SA: 4-7 business days
- QLD: 4-7 business days
- NT, North QLD: 6-9 business days
- WA, TAS: 7-10 business days
- Other rural destinations: 7-14 business days
- Can I pre-order a bike for Christmas delivery?
Yes, please allow 7-10 days after your estimated warehouse arrival date to recieve your order.
- I have placed an order for Click & Collect, when will it be ready for collection?
Please allow 7-10 days for your order to be ready for store collection. Our team will be in contact with you as soon as the order is ready for pick up. Find out more information about here.
- Do you sell Gift Vouchers?
Yes, you can purchase a gift voucher online or in any of our store locations. Shop Now.
If you have any further questions, please contact our Customer Service team here.