No, we only ship within Australia. If you are outside of Australia, please check out our international partners www.reidbikes.com
Orders for items that are currently in stock are usually dispatched within 1 to 2 working days (business days only). You'll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. Check out our shipping information page for estimated delivery times for each state.
We offer a subsidised flat rate delivery of $9.99 for most of Australian and Tasmanian mainland. This means that the customer pays $9.99, and we cover the rest of the cost.
However, in some regional areas, the cost of delivery can be very high – some upwards of $300. It is for these suburbs that we offer varying subsidised shipping rates based on zones. These zones are determined by your total shipping cost – and of this total cost, we subsidise $80.
E.g. If at checkout, you are in Zone 4, and your shipping comes to $99.99. This means, your actual cost of shipping was $179.99.
For each zone, there is a base rate of shipping. However, for every additional bike ordered, 50% of this base rate is added. In this case, it is likely we are subsidised more than the $80 and are only asking for part of the cost covered for the additional freight.
E.g. If you are in Zone 1 of the subsidised shipping areas, and order one bike, your base shipping rate is $49.99. If you order two bikes in the same order, your shipping will total $74.99. If you order a third bike, it will total $99.99.
Please note: there are a small number of suburbs that we don’t currently deliver to. This is because our service provider doesn’t service these areas. For further information, please contact email@example.com.
We have a 30 days return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. For more information, check out our Returns page.
It's easy! Instead of seeing an 'Add to Cart' button on the product page, the button will read as 'Pre-Order'. It will also have text below the button with the estimated day of arrival at our Melbourne warehouse. Check out more pre-order information here.
On each bike product page, we have a 'Size Chart' button near the price. Simply click this and it will give you a guide to the bike sizing based on height range.
To take advantage of our 12 months free servicing offer, please call your nearest store to book in a service. There is normally a 24 hour turn-around time. For bikes purchased online, we cannot come out to service your bike at any other location - they must be taken to a store.
No. We only sell via our network of Reid Cycles stores and through our website. However, we do sell to retailers overseas. For more information about that, please visit reidbikes.com.
You can contact us through our contact page! We will be happy to assist you.
If your bicycle was purchased in one of our stores, please take it in for them to inspect. If the warranty claim is genuine and meets the terms of the agreement, we will repair or replace with new right away. If the bicycle was purchased online, please take photos of the fault, and send along with an explanation of the fault to firstname.lastname@example.org