PICK UP FAQ

MELBOURNE STORE CLICK & COLLECT – ONLY FROM TOTTENHAM LOCATION

Due to a backlog of orders in our North Melbourne store we are currently only offering our Melbourne Click & Collect service for our Tottenham Warehouse location . This now affects all new Click & Collect orders (you will have seen alerts regarding this when placing your order). You will receive a confirmation to collect your bike when ready and this will have all the details.

Please contact us if you have any questions.



How much does it cost to pick up in store?

Nothing! Pick up in store is free.



What items can I pick up in store?

All items are available for pick up in store, however it’s dependent on stock available at your chosen store and our Melbourne warehouse.



How does pick up in store work?

It’s a fairly simple process;

  • You shop online at our website and choose the products you want to purchase.
  • At the checkout you choose your local store as your delivery method.
  • You receive an SMS notification or phone call once your order is ready to collect. On average this is within 7-10 working days.
  • You visit your chosen store and pick up your order. If your order contained a bike you will receive it fully assembled and ready to ride.


How long will it take for my pick up in store order to be available?

On average it takes 7-10 working days, depending on whether the bike is in store or at our Melbourne warehouse.



What do I need to bring with me to the store when I collect my order?

You will need to bring your proof of purchase and a photo ID. Proof of purchase can be your confirmation email printed out or displayed on your mobile device.



Can someone else collect my order?

Yes this is fine. But please call your chosen store beforehand to notify them. The person you nominate will still need to bring in proof of purchase and photo ID for proof against the name you provide when you call.



What if I pre-order a bike to pick up in store?

The process is almost the same as a normal pick up in store. The main difference is that when you make a pre-order, you are given an esitmated warehouse arrival date. Once they arrive at the warehouse, it usually takes 7-14 working days for your bike to be ready for pick-up in store.



When do I need to pick up my bike?

Please organise pickup within 2 days of us lettting your know your bike is ready for collection. If this doesn't suit, you can organise a friend or family member to pick up your order. They will need to provide ID and the order confirmation or receipt.



Please note the following: If you have ordered accessories you want fitted to a bike, you will need to call your chosen store and advise them of this.