Pick Up In Store FAQs

**We are currently experiencing extreme levels of demand due to COVID-19, which may cause increased wait times. We appreciate your patience.**

How much does it cost to pick up in store?

Nothing! Pick up in store is free.

What items can I pick up in store?

All items are available for pick up in store, however it’s dependent on stock available at your chosen store and our Melbourne warehouse.

How does pick up in store work?

It’s a fairly simple process;

  • You shop online at our website and choose the products you want to purchase.
  • At the checkout you choose your local store as your delivery method.
  • You receive an SMS notification or phone call once your order is ready to collect. On average this is within 7-10 days.
  • You visit your chosen store and pick up your order. If your order contained a bike you will receive it fully assembled and ready to ride.

How long will it take for my pick up in store order to be available?

On average it takes 7-10 days, depending on whether the bike is in store or at our Melbourne warehouse.

What do I need to bring with me to the store when I collect my order?

You will need to bring your proof of purchase and a photo ID. Proof of purchase can be your confirmation email printed out or displayed on your mobile device.

Can someone else collect my order?

Yes this is fine. But please call your chosen store beforehand to notify them. The person you nominate will still need to bring in proof of purchase and photo ID for proof against the name you provide when you call.

What if I pre-order a bike to pick up in store?

The process is almost the same as a normal pick up in store. The main difference is that when you make a pre-order, you are given an esitmated warehouse arrival date. Once they arrive at the warehouse, it usually takes 7-14 days for your bike to be ready for pick-up in store.

Please note the following: If you have ordered accessories you want fitted to a bike, you will need to call your chosen store and advise them of this.