Need help choosing the right bike? Unsure of your bike size ? Have a question about your order or an issue with one of our products? Our team are here to help.

  • Online and General Enquiries

    If you have a general query or require assistance with an online purchase, we offer several convenient options for you to obtain support:

    1. Chat: Look for the vibrant orange bubble at the bottom right of your screen. Our dedicated team is frequently available to assist you. In their absence, our intelligent AI is likely to provide the help you need.
    2. Email: Drop us a line at We strive to reply within 24 to 48 hours on business days, ensuring your concerns are addressed promptly.
    3. Phone: For more immediate assistance, you're welcome to call us at (03) 4513 0995. Our support staff are ready to help with any inquiries you may have.

    We're committed to providing you with a smooth and enjoyable experience at Reid Cycles. Your satisfaction is our priority!

  • Direct Store Support

    If your query is regarding a purchase made in one of our stores, please reach out to either the Richmond (Melbourne) flagship store or Customer Support. Our friendly staff are on hand to assist with any questions you may have.

    Melbourne (Richmond) Store

    Our teams are eager to ensure your experience with Reid Cycles is nothing short of excellent. Don't hesitate to reach out for personalised assistance!

Try our Help Centre

You may also find what you need in our Help Centre. This section includes all the tools you need to:

  • Manage your order (track, cancel, return or report an issue).
  • Videos showing you how to build and maintain your bike.
  • Plus all the important stuff about shipping and delivery, returns and refunds, and your warranty.