We have introduced a new Pre-Order function to our website. This means that when a particular bike is out of stock customers can still have the opportunity to order a bike that we will be receiving soon. The advantage of this is you can reserve a bike before it arrives to avoid missing out.
How do we know a bike is available for pre-order?
It's easy! Instead of seeing an 'Add to Cart' button on the product page, the button will read as 'Pre-Order'. It will also have text below the button with the estimated day of arrival at our Melbourne warehouse.
Is the estimated warehouse arrival date accurate?
After considering off all shipment processes and facts, we arrive at an estimated date. However, on occasion, there may be factors outside of our control, which can cause subsequent delays - in which case, we will notify you accordingly.
What happens once my bike arrives at the warehouse?
Once it arrives, our warehouse team prepare your order and get this ready to send off with our delivery partners. This process generally takes 1-3 working days.
Once your order is dispatched, we follow our shipping policy .
What happens if I order two bikes on pre-order, but both have different warehouse arrival dates?
If your order contains more than one item that was ordered on pre-order, your entire order will be dispatched once all the items have arrived.
For example, if one bike is due to arrive on the 5th of the month and the other on the 20th. This means, your order won't be dispatched until the second bike arrives on the 20th.
What if I change my mind on my order?
Since these bikes are pre-order, it is not possible for us to make any changes to colours, size or bike model.
In case of a change of mind, the order will be canceled/refunded and a new order will need to be placed. We are not able to commit to the availability of stock for change of mind.
Have you placed a pre-order and have an inquiry? Please contact us on firstname.lastname@example.org and make sure to include your order number.