What's Reid's warranty policy?
At Reid Cycles, reliability, quality and customer happiness are our top priorities. We want you to enjoy the bikes, parts and accessories that you purchase from us, so that you become an advocate for our brand. To support this, we offer an industry-leading Warranty on every Reid bike we sell. If there's ever an issue with any of our products, we'll bend over backwards to make sure that it's resolved quickly and positively.
What does the warranty include?
- A lifetime Warranty on every Reid frame we sell (excluding our carbon fibre range)
- A lifetime Warranty on all rigid forks (excluding our carbon fibre range)
- A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components and Mavic wheelsets
- A 2-year Warranty on all other non-consumable components
- For our eScooters, we offer 1-year Warranty on any manufacturing issues/faults.
- Metropol Scooter Warranty - 1 year
- For eBike components - 1 year or 5000kms (whichever comes first). Commercial use is excluded from this warranty.
What to do I do if I need to make a warranty claim?
If you're having an issue with your bike, we want to help resolve it. In the first instance, please contact the store where you purchased the product. All the stores' contact information can be found on our contact us page.
For online sales, please contact the customer service team by email. It's best to provide a your original order information, a description of the issue and a photograph of the affect part so that we can resolve your issue as soon as possible. The email address is: firstname.lastname@example.org.
The small print: The warranty applies only to the original owner of the product and is not transferable. The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 100kgs. Any modifications including motorised conversions or custom adaptations that may cause the frame duress will void all warranties.
If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sellable condition. Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, bearings, spokes, chains, cassettes, chain rings, brake shoes and cables are excluded from our express warranty. Shipping and labour charges are not included in this warranty.
Reid Cycles will replace or repair at their discretion any frame found to be defective in materials or workmanship, this does not include any damage caused to the frame due to a crash, abuse or stunt riding. Bottle cage or pannier rivets that may work loose over time are also not covered by this warranty. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty.
Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary from state to state which the consumer has under the trade practices act and other state and territory laws.
Reid Cycles offers a one year warranty cover on any wheelset sold. Our Metropol scooter is covered for 12 months and our Cruise, Indy and Indy Junior are covered for 90 days, for riders under the weight restriction as outlined on the product page. All of our Reid branded accessories, excluding helmets, are covered for 12 months from the date of purchase.