How much does shipping cost?
We offer a base shipping rate from $39.99 per bike to most of Australia. Orders containing kids bikes 20" and under will receive a discounted delivery rate at checkout. For orders containing only parts and accessories, we offer a flat rate of $9.99.
Due to higher delivery costs to some regional and remote areas, we are unable to offer the above mentioned discounted kids bike and P&A only shipping. To check the price of delivering an order to your location, please proceed to checkout. For shipping to remote island locations, email customer service for an estimate on firstname.lastname@example.org.
Click & Collect is FREE for all products (for wait times and more information click here.)
Please note: There are a small number of suburbs that we don’t currently deliver to. This is because our service provider doesn’t service these areas. We also do not currently deliver to PO Boxes or Parcel Lockers. For further information, please contact email@example.com
We do not ship outside of Australia. If you live overseas and would like to buy a Reid bike, please visit our international website to view a list of retailers in over 30 countries through Europe, Oceania, Asia, Middle East and North and South America.
What are my estimated dispatch & shipping times?
Orders for items that are currently in stock are usually dispatched within 1 to 2 business days from our Melbourne warehouse. You'll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. Please note, some orders may be subject to a security check prior to being dispatched which may cause a delay. The below delivery estimates are calculated from the time of purchase:
- VIC: 3-6 business days
- NSW: 4-7 business days
- SA: 4-7 business days
- QLD: 4-7 business days
- NT, Nth QLD: 6-9 business days
- WA, TAS: 7-10 business days
- Other rural/remote destinations: 7-14 business days
Can I purchase online and collect in store?
Collection from one of our stores is always free! When collected in store, your bike comes fully assembled by an experienced Reid Cycles mechanic, adjusted and ready to go. For wait times and more information, please click here .
Does my bike come pre-assembled if I get it delivered?
Bikes are sent 85% assembled in a box and carefully packaged for protection. The final assembly required includes the installation of the handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that the assembly is done by a bike mechanic or another suitably experienced person. Damage caused by incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.
Please see our Video Assembly Guides for clear step-by-step instructions if you choose to assemble the bike yourself.
Does someone have to be home for my delivery?
It's always best to send to an address that has someone in attendance. You may also want to give our courier an 'Authority To Leave' instruction by selecting this option at checkout. Otherwise, the courier can leave a 'sorry we missed you' card, allowing you to arrange re-delivery.