Reid Cycles Warranty
At Reid Cycles, reliability, quality and customer happiness are our top priorities. We want you to enjoy the bikes, parts and accessories that you purchase from us, so that you become an advocate for our brand. To support this, we offer an industry-leading Warranty on every Reid bike we sell. If there's ever an issue with any of our products, we'll bend over backwards to make sure that it's resolved quickly and positively.
For your peace of mind, we include:
- A lifetime Warranty on every Reid frame we sell
- A lifetime Warranty on all rigid forks, including our carbon fibre range
- A 2-year Warranty on all suspension forks, Shimano components and Mavic wheelsets
- A 2-year Warranty on all other non-consumable components
What to do if you need to make a warranty claim
If you're having an issue with your bike, we want to help resolve it. In the first instance, please contact the store where you purchased the product. All the stores' contact information can be found on our Contact Us page. For online sales, please contact the customer service team by email. It's best to provide a your original order information, a description of the issue and a photograph of the affect part so that we can resolve your issue as soon as possible. The email address is: firstname.lastname@example.org.
The small print: The warranty applies only to the original owner of the product and is not transferable. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase. All returns are subject to us receiving the item back within 30 days of receipt by the customer. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and saleable condition. Improper assembly or maintenance may void your warranty. Consumable components such as tyres, tubes, brake shoes and cables are excluded from our express warranty. Shipping and labour charges are not included in this warranty. Reid Cycles will replace or repair at their discretion any frame found to be defective in materials or workmanship. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty. Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary from state to state which the consumer has under the trade practices act and other state and territory laws. Reid Cycles offer warranty cover on any wheelset sold on our bikes for riders under 110kg.
Every Reid bike is certified for safety by SAI Global
Our bikes meet or exceed all of the requirements of the relevant Australian Standards and Consumer Product Safety Standards
At Reid Cycles, quality, safety and customer satisfaction are our top priorities. This means we can proudly display the SAI Global Product Certification logo on every one of our bikes. You can buy a Reid Cycle with confidence.
Australian Standards for Safety
The Australian Standards establish levels of quality, safety and performance for a range of products. Unfortunately, not every bicycle retailer in Australia bothers to comply with the Standards. There are many bikes being sold - especially online - that have not been tested and do not meet these mandatory standards. These products are potentially unsafe, as well as being illegal to sell under Australian Consumer Law. By flying under the radar and selling cheaply on eBay and other online sales sites, these retailers get away with selling an inferior product. Remember, the Standards are there for your protection, so don’t put up with it.
It’s simple. If a product doesn’t comply with the relevant Standards, don’t buy it. Read More...