Esprit Superlite Metallic Charcoal

SHIPPING

Flat rate of $9.99 shipping is currently available to most of the Australian mainland (includes Tasmania). For postcodes ineligible for the $9.99 flat rate, Reid Cycles subsidizes shipping costs to help make shipping more affordable in remote and harder to access areas. For shipping to remote island locations, email customer service for an estimate on support@reidcycles.com.au .

• Pick up In store options are always free for all products
  
  

Areas with a shipping surcharge:

Shipping of bikes is currently a flat rate of $9.99 to most of the Australian mainland and Tasmania. Due to the high costs of postage and on-forwarding for large items to remote island locations, these areas will incur a surcharge (Reid subsidise all shipping but cannot cover it all in all cases). The surcharge will be applied to your cart during the checkout process.

For more information, please email our customer service team on support@reidcycles.com.au

We do not ship outside of Australia. If you live overseas and would like to buy a Reid bike please visit our international website to view a list of retailers.

Estimated dispatch & shipping times:

Orders for items that are currently in stock are usually dispatched within 1 to 2 working days (business days only). You'll receive an email with tracking information once the order has been dispatched. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. Please note, some orders may be subject to a security check prior to being dispatched which may cause a delay. The below delivery estimates are calculated from the time of purchase:

• VIC: 3-6 business days
• NSW: 4-7 business days
• SA: 4-7 business days
• QLD: 4-7 business days
• NT, Nth QLD: 6-9 business days
• WA, TAS: 7-10 business days
• Other rural/remote destinations: 7-14 business days
  
  

Subsidised Home Delivery

We offer a subsidised flat rate delivery of $9.99 for most of Australian and Tasmanian mainland. This means that the customer pays $9.99, and we cover the rest of the cost. However, in some regional areas, the cost of delivery can be very high – some upwards of $300. It is for these suburbs that we offer varying subsidised shipping rates based on zones. These zones are determined by your total shipping cost – and of this total cost, we subsidise $80.

• E.g. If at checkout, you are in Zone 4, and your shipping comes to $99.99. This means, your actual cost of shipping was $179.99.
  

For each zone, there is a base rate of shipping. However, for every additional bike ordered, 50% of this base rate is added. In this case, it is likely we are subsidised more than the $80 and are only asking for part of the cost covered for the additional freight.

• E.g. If you are in Zone 1 of the subsidised shipping areas, and order one bike, your base shipping rate is $49.99. If you order two bikes in the same order, your shipping will total $74.99. If you order a third bike, it will total $99.99.
  

Please note: there are a small number of suburbs that we don’t currently deliver to. This is because our service provider doesn’t service these areas. For further information, please contact support@reidcycles.com.au.

Pick Up In-store:

Collection from one of our stores is always free! When collected in-store, your bike comes fully assembled by an experienced Reid Cycles mechanic, adjusted and ready to go.

The store will receive your order, assemble your bike and give you a call within 2-5 days advising when your bike can be picked up. Whenever possible, we recommend collection in store.

Assembly:

Remember that bikes are shipped boxed, and 85% assembled. The final assembly required includes the installation of the handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that the assembly is done by a qualified bike mechanic or another suitably qualified person. Damage caused by an incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.

Please see our 'How to guides' for assembly instructions if you do choose to assemble a bike yourself.

Delivery method:

It's always best to send to an address that always has someone in attendance, such as a business address. You may also want to give our courier an 'authority to leave' instruction. Only give us an 'authority to leave' if you're confident that the delivery will be safe. Otherwise, the courier can leave a 'sorry we missed you' card, allowing you to arrange re-delivery.

Warranty:

• A lifetime Warranty on every Reid frame we sell (excluding our carbon fibre range)
• A lifetime Warranty on all rigid forks (excluding our carbon fibre range)
• A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components and Mavic wheelsets
• A 2-year Warranty on all other non-consumable components
• For our eScooters, we offer 1-year Warranty on any manufacturing issues/faults.